Returns & Exchanges

At Heirloom, we want you to cherish every piece in your home. If your selection doesn't feel quite right, we offer returns or exchanges within 30 days of delivery for all items in their original condition.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Carefully pack your items in their original heirloom-quality packaging to ensure they are protected during transit.

3

Ship It Back

Affix the pre-paid shipping label provided via email and drop off the package at any authorized carrier location.

4

Receive Your Refund

Once our artisans inspect the returned items, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing