Frequently Asked Questions

Everything you need to know about bringing timeless quality into your home.

How do you ensure the quality of your handcrafted furniture?

Each piece at Heirloom is inspected by master artisans and constructed using traditional joinery techniques and sustainably sourced hardwoods to ensure it lasts for generations.

What is your shipping policy for oversized home decor?

We offer specialized white-glove delivery for all furniture items, which includes room-of-choice placement, assembly, and removal of all packaging materials.

Can I return a product if it doesn't fit my space?

Yes, we accept returns on most items within 30 days of delivery. Please note that custom-made or personalized pieces are final sale and cannot be returned.

How should I care for my Heirloom textiles and linens?

We recommend professional cleaning for our heavy wool throws, while our organic cotton linens can be machine washed on a gentle cycle with mild, eco-friendly detergent.

Do you offer interior design consultations?

Absolutely. Our in-house design team offers complimentary 30-minute virtual consultations to help you select the perfect pieces for your home's unique aesthetic.

What payment methods do you accept?

We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you invest in quality pieces over time.